Respect and protection
Protection of intimacy and dignity of those affected.
Confidentiality
The information collected is confidential. Health data and information about the process, in general, are entered into the file with the express permission of the person
concerned.
Right to information
Everyone involved has the right to be informed about the process, their
rights and duties, about which phase is taking place, and, depending on the profile, to know
the outcome of the phases.
Health care
In a harassment situation, individuals can request care, counselling and a
medical report. If harassment is established, the medical leave should be considered as an
accident at work.
Diligence and quick processing
The procedure provides information on deadlines for theresolution of the stages for a timely resolution of the complaint.
Fair treatment
An impartial hearing acting in good faith and fair treatment of all persons involved is guaranteed.
Protection against possible retaliation
No person involved should suffer retaliation for participating in the reporting or complaint process of a harassment situation.
Cooperation
All persons who are summoned in the course of the proceedings have a duty to involve themselves in the proceedings and to cooperate with them.
Precautionary measures
If during the process and until closure there are indications of harassment, the persons in charge of the different phases of intervention can propose to the management of the centre to adopt precautionary measures; without undermining the
working conditions.
Help from trained personnel
The company employs trained personnel throughout the entire
procedure.