Event reporting will be initiated once any of the Contact Persons becomes aware of a situation of harassment. This communication may be made by the alleged victim, by the legal representatives of the workforce, or by any person who has knowledge of the situation, following the reporting channels detailed in the previous point.
The contact person(s) to whom the complaint has been notified should be aware of whether the action is classified as minor, serious or very serious. In the case of serious or very serious cases, they will go directly to “Internal complaint” section, with the submission of an internal complaint.
Within a maximum period of 3 calendar days from receipt of this communication, the Contact Person(s) shall meet with the person who reported the events and with the possible victim, if different, and with the alleged aggressor separately.
Within a maximum of 10 calendar days of the first communication, a report of the findings and conclusions shall be made to the Human Resources Department. The alleged victim and then the alleged harasser shall be informed of the measures taken, without disclosing personal information of either party.
The report needs to specify whether the process is concluded or whether there is an agreement to open an internal complaint process.